✨ New Features

BambooHR Knowledge Integration

BambooHR can now be connected as a knowledge source via API key. Assistants can reference employee directory, department structure, groups, and location data enabling internal HR bots for institutions running on BambooHR.

📄 How do I connect BambooHR as a knowledge source?

YuJa Video Integration

YuJa is now a supported external video tool in courses. Configure via credentials in the course's External Tools settings.

📄 How can I add YuJa videos as a knowledge source?

Expanded File Type Support for Knowledge Uploads

Knowledge file uploads now accept Word documents, PowerPoint presentations, audio files, and video files. Videos are processed for both spoken content and on-screen visuals.

Customer Data API

Organizations can now generate API keys scoped to specific data areas such as insights, feedback, and inbox, and use them to query LearnWise data from external tools. Compatible with BI platforms such as Tableau, Snowflake, and Power BI, as well as custom AI applications. Access is enabled on request.

Google Analytics Tracking Script

Admins can now embed a Google Analytics tracking script, enabling LearnWise usage data to flow into existing analytics infrastructure.

📄 How Do I Install Google Analytics Event Tracking

AI Ops Assistant

We're actively moving AI Ops toward a full production release. If you're interested in early access or want to learn more, join our upcoming webinar for the latest updates.

🎙️ Join Our AI Ops Assistant Webinar

🛠 Improvements

Multilingual Interface Support

Admins can set a preferred language in personal settings, and the feedback tool UI now follows the user's configured language as well. Menu items, labels, general comments, and log features are all translated. Dynamic content is not translated.

Moodle: Marking Guide Support

The feedback tool now supports Moodle's Marking Guide assignment format, expanding grading compatibility for institutions using this type in Moodle.

Download Conversation Transcript

Chat users can now download a transcript of their current conversation directly from the chat interface.

Default Org Role: Data Viewer

Users added to an assistant are now assigned the "Data Viewer" role at the organization level by default, which is the lowest available permission set, while retaining their expanded access to the specific assistant(s) they were invited to.

Inbox Filtering Improvements

The inbox now supports filtering by one or more conversation IDs (comma-separated). Applied filters are also reflected in the page URL, making filtered views easy to save or share.

External User Data in Conversation Export

CSV conversation exports now include an external user data column, with values returned as a JSON object per conversation.

Expanded Assistant Search

The assistant overview search now covers nicknames and assistant IDs in addition to display names.

Unsaved Changes Warning in Flows

Navigating away from a flow with unsaved changes now triggers a confirmation prompt, preventing accidental data loss.

Custom Role Filtering, Badges & Deletion

Custom roles can now be filtered, display visual badges, and be deleted from within the admin interface.

Background Chat Processing

The assistant now continues working even if you navigate away from the chat. Previously, leaving the page would pause or interrupt the AI mid-task. You can now multitask and return to a completed result.