The hierarchy of knowledge is key to ensuring that users are given the most relevant answer to their questions. Ensuring that knowledge specific to the institution is leveraged before out-of-the-box content is referenced.

Having the ability to place a LearnWise assistant inside Teams adds another opportunity to integrate LearnWise into educational eco-systems.

Ensuring that duplications of auto-generated improvements does not occur, will keep the workflow of addressing knowledge gaps manageable and clean-cut.

Connecting escalation rules to a specific Help desk means less clicks for users to get the help they require to solve their query.

Providing different permissions inside the LearnWise admin dashboard will ensure that various stakeholders can access the information they require without compromising the set-up of the assistant.

Enabling an integration with Moodle so that an assistant can be created and leverage the content of the course, will allow students to have an interactive experience with their course.

Pro-active messaging informs the users with relevant, timely information and increases interaction and adoption of the assistant.

Based on the conversation history, if the AI assistant is unable to answer the question, a recommendation to the most appropriate Help desk will follow.

A native integration within myday will allow for seamless integration and allwo users to have access to LearnWise inside myday.

Importing knowledge directly from myday means will allow LearnWise to deliver more accurate and concise data, as well as enable contextualized conversations.

When an improvement is assigned to a member in the LearnWise dashboard, they will receive an email notification to take action on the item, resulting in higher resolution rates.

Adding the ability to retest a question that resulted in the creation of an Improvement, after action to resolve the Improvement is taken, ensures that the workflow to test if the item was resolved correctly is simple and fast.

Adding an API integration to myday will allow LearnWise to pull live metadata, providing a broader, fuller experience within the MyDay portal.

Providing an insights dashboard around the Improvements workflow will provide more visibility and trends around knowledge gaps, allowing data drive decisions to be made.

Providing the ability for institutions to determine the tone/personality of their assistant, as well as pedagogical approaches to consider, allows institutions to better align the assistant to their institutional values.

By adding a Blackboard API integration, live data within a course assistant can be leveraged, providing a broader scope and higher quality experience for students within the course.

Adding the ability to export Improvements insights means that the data can easily be shared outside of the LearnWise admin panel.

In order to provide a more seamless experience for our users, launching iframes to forms, portals and other web-based experiences, leads to less disruption to their workflows and retains them inside the LearnWise assistant.