Pro-active messaging informs the users with relevant, timely information and increases interaction and adoption of the assistant.

Adding the ability to retest a question that resulted in the creation of an Improvement, after action to resolve the Improvement is taken, ensures that the workflow to test if the item was resolved correctly is simple and fast.

When an improvement is assigned to a member in the LearnWise dashboard, they will receive an email notification to take action on the item, resulting in higher resolution rates.

Based on the conversation history, if the AI assistant is unable to answer the question, a recommendation to the most appropriate Help desk will follow.

By adding a Blackboard API integration, live data within a course assistant can be leveraged, providing a broader scope and higher quality experience for students within the course.

Integrating myday directly with their API will allow for a more seamless integration and allow users to have reliable access to LearnWise inside myday.

Adding an API integration to myday will allow LearnWise to pull live metadata, providing a broader, fuller experience within the MyDay portal.

Importing knowledge directly from myday will allow LearnWise to deliver more accurate and concise data, as well as enable contextualized conversations.

Providing the ability for institutions to determine the tone/personality of their assistant, as well as pedagogical approaches to consider, allows institutions to better align the assistant to their institutional values.

Adding the ability to export Improvements insights means that the data can easily be shared outside of the LearnWise admin panel.

In order to provide a more seamless experience for our users, launching iframes to forms, portals and other web-based experiences, leads to less disruption to their workflows and retains them inside the LearnWise assistant.

Providing an insights dashboard around the Improvements workflow will provide more visibility and trends around knowledge gaps, allowing data drive decisions to be made.