✨ New Features

Assign the Feedback Tool at the Course/Organization Level
Institutions can now assign the AI Feedback tool to courses and assignments at the organization level, removing the need to keep a CSV mapping updated as courses change.

🛠 Improvements

More Flexibility in Flow Actions
Outdated restrictions on how actions can be combined in Flows have been removed. For example, search can now run at any point in a Flow (and more than once), and handover/quiz actions can be used on their own.

Configurable Chat Input Placeholder Text
Admins can now set custom placeholder text in the chat input box per assistant, so the wording matches the assistants intended use.

Markdown Support in Feedback Launcher Description
The description field for the Feedback tool launcher now supports markdown, so admins can add links and formatting instead of plain text only.

Accessibility Improvements
This release includes accessibility fixes across the chat and admin interface including tooltips that are properly announced to screen readers, keyboard focus returning correctly after closing filter menus, text-spacing overrides applying consistently, and calendar indicators no longer relying on color alone.

✨ New Features

Org-Level Knowledge Bank
Admins can now manage knowledge sources — files, websites, FAQs — at the organization level instead of only within each individual assistant, making it easier to keep shared content current across multiple assistants at once.

📄 What is the Knowledge Bank and how does it work?

Automated AI Feedback for Canvas (PNS)
Automated AI feedback is now available for Canvas, in addition to Brightspace. Using Canvas's LTI Asset Processor, submissions can be graded as soon as students turn them in — no manual polling or CSV mapping required. Enable it through the Canvas assignment setup flow.

📄 What is Canvas Instant Feedback (PNS) and how does it work?

Moodle H5P Content as Knowledge
Interactive Moodle H5P content — videos, quizzes, presentations — can now be ingested as a knowledge source for course assistants.

Right-to-Left Support for Hebrew and Arabic
Hebrew and Arabic are now fully supported with right-to-left layout across the chat and admin interfaces.

File Uploads in Chat
Users can now attach files directly in the chat input, with the content parsed and used to help ground the assistant's answers. This feature is disabled by default — reach out to your CX representative if you'd like it enabled for your organization.

🛠 Improvements

Expanded SharePoint Ingestion
The assistant can now read a wider range of SharePoint content beyond modern pages, so more of your SharePoint knowledge base becomes searchable.

Timestamps in Video Transcriptions
Auto-generated video transcriptions now include time indexes, enabling deep links to a specific moment in a video source.

Refreshed CSV Bulk Import
The modal for bulk-importing FAQs and knowledge via CSV has a cleaner, updated interface.

Finnish Language Support
The chat interface and admin app can now be used in Finnish, alongside our other supported languages.

Clearer Error Messaging
Opening an assistant link that no longer exists in your org now shows a clear error page with a path back, instead of a generic error.

Accessibility
This release includes a range of WCAG 2.2 AA accessibility improvements across Knowledge, the assistant editor, and admin navigation — clearer screen reader labeling, better keyboard/focus order, improved contrast, and proper page reflow at high zoom levels.

✨ New Features

Automated AI Feedback for Brightspace (PNS)

Brightspace submissions can now be graded the instant a student submits — no polling or CSV mapping needed. Turn on "Brightspace notifications (PNS)" under Assistant → AI Feedback → Automated Assessment, complete the setup checklist, then attach the tool to an assignment for automatic grading on every submission.

📄 How does Brightspace Instant Feedback (PNS) work?

Lifetime Enrollment History for Cross-Course Chat

Cross-course chat can now pull in content from a student's past (inactive) courses, not just currently active ones. Admins enable it per assistant; when it's on, learners see their courses grouped into current and previous, and can chat with either or both. Current course content is still prioritized in responses.

📄 What is Lifetime Enrollment and how does it work?

Role Restrictions for FAQs

FAQs can now be restricted to specific LMS/Entra roles, the same way websites, files, and other knowledge sources already are. Set roles per FAQ in Knowledge → FAQs; if no roles are set, the FAQ remains visible to everyone.

Custom LTI Parameters in Chat Context

Assistants launched via LTI can now accept an admin-defined allowlist of custom parameters from the LMS (e.g. program, cohort, student ID) and make them available as external user data — usable in conversation context and Flows, without a CSV upload. Configure it under Publish → Custom LTI Parameters. This feature is available in Canvas, Brightspace, and Blackboard.

📄 What are Custom LTI Parameters?

tawk.to Live Chat Escalation

tawk.to is now a supported escalation option, letting learners hand off from the Learnwise chat to a tawk.to agent session.

Google Drive Course Video Ingestion (Moodle)

Course assistants can now pick up video content embedded from Google Drive on Moodle course pages — the video is transcribed and becomes searchable knowledge for that course, where previously it was skipped entirely.

🛠 Improvements

Filter Inbox by External User Data

Admins can now filter the Inbox by external user data (CSV, Microsoft Entra, LTI, etc.) — pick a field and a search term, and the list narrows to conversations whose stored value contains that text. Requires a single assistant to be selected, since fields are assistant-specific.

CSAT Filter in Inbox

The Inbox filter panel now includes a CSAT filter, so admins can quickly surface conversations that received a CSAT rating instead of scrolling through the full list.

Sort Courses by Any Column

The courses list in your LMS integration can now be sorted by any column, in ascending or descending order, making it easier to find specific courses in a large catalog.

Latvian Chat Interface

Latvian is now a supported chat interface language — the chat UI, including dates and times, displays in Latvian when the LMS course language is set to Latvian.

Insights Access for Collaborator Role

Collaborators can now access Insights, matching the access they already have to Assistants, Inbox, and Improvements

Restrict AI Ops API Capabilities by Organization

LMS API access for AI Ops assistants can now be restricted per organization/integration — limiting which endpoints (or read-only access) are exposed, rather than the full API spec by default.

Accessibility

This release includes a range of accessibility improvements across Knowledge, Flows, and Chat, making Learnwise easier to use with a keyboard or screen reader — clearer labels on buttons and controls, more logical navigation order in menus and forms, better color contrast, and more reliable screen reader support throughout.

✨ New Features

H5P and Study Mode Unification

The AI Tutor admin panel has been redesigned into a single unified tab with independent toggles for text and H5P, per-widget type controls, and one global custom instructions field. Study Mode now supports H5P interactive exercises (Drag the Words, Multiple Choice, True/False, Flashcards) alongside text-based questions — the assistant decides per turn which format to use based on the student's progress and course content. Completed widgets collapse into a score summary and the assistant follows up, with widget interaction data part of the conversation history so students can ask contextual follow-up questions. Study Mode can now also be used without an LMS connection.

AI Ops Assistant: Moodle Support

The AI Ops assistant now supports Moodle, including compatibility across Moodle versions 3.9, 4.1. and 4.5. Get in touch with your sales associate for more details.

📄 Introducing the AI Ops Assistant

Direct Access for Uploaded Files

Admins can now enable Direct Access on knowledge and course files, allowing end users to open the source file directly from the assistant's response. The setting appears as the last step in the file upload flow and applies to both knowledge files and course files, including the teacher panel view.

🛠 Improvements

Multiple LTI placements in Moodle

The Moodle plugin now supports multiple LTI placements, making it possible to run more than one assistant in the same Moodle instance.

H5P widget state now visible in the inbox

The admin inbox now correctly renders H5P widget content from past conversations, including partial widget state and the final summary card shown after completion.

Custom instructions now apply to H5P question-answering

Custom instructions now take effect when the assistant responds to questions students ask about their H5P widget interactions.

Extended conversation history

Students can now see 30+ conversations in their chat history sidebar, up from 10, with a load more option for older conversations.

Panopto video access filtering

Admins can now configure which Panopto video access levels are included in the assistant's knowledge base (restricted, public, public unlisted, organization, organization unlisted).

Accessibility enhancements

Multiple fixes across the admin panel including keyboard navigation improvements, heading markup corrections, timezone dropdown formatting in Flow Conditions, and WCAG 2.2 AA contrast compliance for H5P completions in Study Mode.

✨ New Features

Configurable Voice Selection

Admins can now choose which voice their assistant uses in Voice Mode. This is especially useful for multilingual setups — no more relying on a hardcoded default.

Course-Scoped Flows

Flows can now be set to apply only to specific courses. This means you can create different assistant behaviors for different subjects — a math course can feel very different to a writing course.

Microsoft Dynamics 365 Ticketing

Students and staff can now raise support tickets directly in Microsoft Dynamics 365 through the assistant.

Ivanti Ticketing Integration

The assistant can now create IT help desk tickets in Ivanti, making it easier to route support requests without leaving the chat.

📄 How do I integrate LearnWise with Ivanti ISTM?

Integration Health Alerts

When a connected integration stops working, admins now get a clear alert in the admin panel so the issue can be spotted and addressed quickly.

Panopto LTI Video Transcripts

The assistant can now pull in transcripts from videos hosted in the Panopto LTI, even when those videos aren't embedded directly in a course.

Post-Load Wait for Website Knowledge Sources

When adding a website as a knowledge source, you can now have the assistant wait a few seconds after each page loads before reading it. Use this for sites whose content loads dynamically (via JavaScript) — if imported pages come back blank or incomplete, turn it on. For normal static pages, leave it at zero.

🛠 Improvements

Faster, Higher-Quality Suggested Questions

Suggested questions are now generated faster and with better quality, with automatic fallbacks to keep things running smoothly.

Chat Disconnect Recovery

If the chat drops connection while the assistant is generating a long response, it now recovers automatically instead of appearing to time out with no answer shown.

Notifications Responsiveness

Notifications feel snappier and more responsive, even on slower connections.

Zendesk Ticket Field Mapping

When setting up Zendesk escalations, fields that can't actually be edited are no longer shown as options — reducing confusion during configuration.

Word File Parsing Resilience

Word files that previously failed to process due to formatting issues will now fall back to an alternative parser, improving reliability of document uploads.

Canvas Request Stability

Improved reliability when fetching data from Canvas, reducing the chance of authentication errors under heavy use.

Number Formatting in Responses

Fixed an issue where numbers in AI responses were being incorrectly interpreted as mathematical expressions, causing them to display in an unexpected format.

✨ New Features

BambooHR Knowledge Integration

BambooHR can now be connected as a knowledge source via API key. Assistants can reference employee directory, department structure, groups, and location data enabling internal HR bots for institutions running on BambooHR.

📄 How do I connect BambooHR as a knowledge source?

YuJa Video Integration

YuJa is now a supported external video tool in courses. Configure via credentials in the course's External Tools settings.

📄 How can I add YuJa videos as a knowledge source?

Expanded File Type Support for Knowledge Uploads

Knowledge file uploads now accept Word documents, PowerPoint presentations, audio files, and video files. Videos are processed for both spoken content and on-screen visuals.

Customer Data API

Organizations can now generate API keys scoped to specific data areas such as insights, feedback, and inbox, and use them to query LearnWise data from external tools. Compatible with BI platforms such as Tableau, Snowflake, and Power BI, as well as custom AI applications. Access is enabled on request.

Google Analytics Tracking Script

Admins can now embed a Google Analytics tracking script, enabling LearnWise usage data to flow into existing analytics infrastructure.

📄 How Do I Install Google Analytics Event Tracking

AI Ops Assistant

We're actively moving AI Ops toward a full production release. If you're interested in early access or want to learn more, join our upcoming webinar for the latest updates.

🎙️ Join Our AI Ops Assistant Webinar

🛠 Improvements

Multilingual Interface Support

Admins can set a preferred language in personal settings, and the feedback tool UI now follows the user's configured language as well. Menu items, labels, general comments, and log features are all translated. Dynamic content is not translated.

Moodle: Marking Guide Support

The feedback tool now supports Moodle's Marking Guide assignment format, expanding grading compatibility for institutions using this type in Moodle.

Download Conversation Transcript

Chat users can now download a transcript of their current conversation directly from the chat interface.

Default Org Role: Data Viewer

Users added to an assistant are now assigned the "Data Viewer" role at the organization level by default, which is the lowest available permission set, while retaining their expanded access to the specific assistant(s) they were invited to.

Inbox Filtering Improvements

The inbox now supports filtering by one or more conversation IDs (comma-separated). Applied filters are also reflected in the page URL, making filtered views easy to save or share.

External User Data in Conversation Export

CSV conversation exports now include an external user data column, with values returned as a JSON object per conversation.

Expanded Assistant Search

The assistant overview search now covers nicknames and assistant IDs in addition to display names.

Unsaved Changes Warning in Flows

Navigating away from a flow with unsaved changes now triggers a confirmation prompt, preventing accidental data loss.

Custom Role Filtering, Badges & Deletion

Custom roles can now be filtered, display visual badges, and be deleted from within the admin interface.

Background Chat Processing

The assistant now continues working even if you navigate away from the chat. Previously, leaving the page would pause or interrupt the AI mid-task. You can now multitask and return to a completed result.

✨ New Features

New Ticketing Integration: TeamDynamix

LearnWise now supports TeamDynamix as a ticketing destination. Connect via the help desk settings, map escalation form fields to your ticket properties, and route student support requests directly into your existing workflow. Note: This is the first version of the integration. Support for additional field types may be extended over time.

New Knowledge Integrations: Zendesk & FreshService

Zendesk and FreshService can both now be added as application knowledge sources, letting your assistant draw on help center articles and portal content from either platform. Zendesk also supports ticketing: it can be connected as an escalation destination from the help desk settings, in addition to its use as a knowledge source.

External Data in Flow Conditions & Actions

External data fields from CSV uploads or Entra/AD integration can now be used directly inside flows. Use student attributes such as program, enrollment status, GPA, or assigned advisor to conditionally trigger flows for specific users, and reference those same attributes in search instructions, custom messages, notifications, and email actions. Data is used to personalize responses without being exposed verbatim in the chat.

Feedback Dashboard: Original, Generated & Final Views

The feedback dashboard now shows three distinct states for each submission: the student's original draft, the AI-generated feedback, and the final feedback published to the student. Instructors can review the full lifecycle of a feedback submission in one place.

Self-Serve JSON Knowledge Re-import

Admins can now re-upload a new version of a custom JSON knowledge file directly from the knowledge settings, without needing to go through the LearnWise team. This applies to assistants that use custom JSON-sourced website knowledge.

🛠 Improvements

Articulate Rise SCORM Ingestion (Brightspace & Moodle)

Articulate Rise-authored SCORM packages embedded in Brightspace and Moodle courses are now ingested automatically as part of the standard course content sync. No additional credentials are required.

Book Resource Ingestion from Moodle

Moodle's book_resource content type is now included in course knowledge ingestion, closing a gap for institutions whose courses use this format.

Role Filter in Teacher Dashboard

The teacher insights dashboard now includes a role filter, allowing instructors and admins to view activity and conversations broken down by user role (e.g. students vs. instructors). Applies to both the general insights view and the conversation log.

H5P: More Tolerant Text Answer Matching

Text-input H5P activities now accept a wider range of valid answers, including minor spelling variations and word-form differences (e.g. verb vs. noun of the same root). This reduces incorrect rejections, particularly for non-native English speakers.

Flow Creation UX Improvements

The flow editor now includes a persistent save bar with a live validation indicator. If required components are missing — a trigger, at least one response or action — the validation panel surfaces this clearly before you attempt to save, removing ambiguity about why a flow cannot be saved. Additionally, notification responses now have "Allow user to reply" enabled by default, reducing manual configuration for the most common setup.

Exclude Files from Moodle Knowledge

Admins can now exclude specific files from an assistant's Moodle course knowledge, giving more precise control over which content is surfaced to students.

WCAG 2.2 Accessibility Remediation

This release completes our WCAG 2.2 A & AA remediation work, addressing remaining "Partially Supports" criteria across keyboard navigation, focus indicators, color contrast, text spacing, and screen reader support. An updated VPAT reflecting full conformance will follow once the re-audit is finalized.

✨ New Features

Proactive Notifications in Flows

Your assistant can now reach out to users proactively, without waiting for them to start a conversation. You can configure notifications to appear when a user loads a page, spends a set amount of time on it, or opens the chat window. Each notification lands in the user's inbox and can be set to allow an immediate reply, which the assistant will treat as the start of a conversation. You control how often the same notification is shown — once per user, once per session, once per page, or every time the condition is met.

📄 How do proactive notifications work in Flows?

Smarter Flow Targeting

The Flows editor has been redesigned with clearer controls for defining who sees a flow and where. You can now limit a flow to specific user roles (such as students or instructors), restrict it to particular pages or sections of your LMS, or schedule it to only be active during a defined date range — for example, during enrollment week or exam season.

Unified Chat & Feedback Launch on Grading Pages

When both the chat assistant and the feedback tool are enabled, they now share a single, consolidated entry point on the LMS grading interface, reducing clutter for instructors. Assistants can also be configured as feedback-only, removing the chat launcher entirely for a cleaner grading experience.

🛠 Improvements

Simplified AI Reasoning

Admins can now enable a setting that shows a short, plain-language summary of how the assistant reached its answer, rather than the full step-by-step reasoning process. Full reasoning logs remain accessible to admins for auditing purposes. You can find this setting under General > Configuration > Simplified Thinking.

Separate Chat Button & Bubble Color Settings

The Style tab now offers two independent color controls — one for the chat button and one for the text bubble — replacing the previous single brand color setting. This gives your institution more precise control over how the assistant fits your visual identity.

CSAT Data in Exports

Satisfaction ratings collected through the assistant are now included in Inbox and Insights data exports, making it straightforward to incorporate this data into your institution's existing reporting workflows.

Collapse Button for Adjust Feedback

Instructors on smaller screen resolutions can now collapse the Adjust Feedback section within the feedback tool, freeing up space on the grading interface when it's not needed.

Brightspace: Automatic Language Detection

For Brightspace institutions, the chat interface will now automatically display in the language set in a user's Brightspace profile, removing the need for manual configuration and better supporting multilingual users.

Accessibility Improvements

This release includes a significant set of updates toward full WCAG 2.2 A and AA compliance, covering areas such as keyboard navigation, color contrast, text spacing, focus order, and screen reader support.