✨ New Features

🧑🏽‍💻 LearnWise admin roles

We've introduced predefined permission levels in the LearnWise admin dashboard, ensuring stakeholders can access only the information relevant to them. This enables secure collaboration with read-only or limited editing rights, helping protect the assistant's setup. Permissions are managed via Organization > Manage > Members.

↕️ Reorder short-cut buttons
Shortcut buttons in the dashboard can now be easily reordered using a drag-and-drop feature. This streamlines workflows by allowing quick adjustments without deleting or recreating buttons, encouraging more dynamic updates to keep the most relevant actions front and center.

🕹️ Control your course content
You now have more control over the content your assistants use—easily manage which parts of your courses are included as sources for generating answers. Plus, you can configure external tools like Google Cloud, Panopto, or Kaltura to contribute content, giving you greater flexibility and autonomy over your assistant’s knowledge base.

🛠️ Improvements

🏷️ Assistant name and ID displayed

The assistant name, nickanme and ID of the assistant are now displayed at the top of the admin panel when viewing a specific assistant. This helps users easily keep track of where they are working—especially when managing multiple assistants—and reduces the chance of making changes in the wrong place.

🧭 Cleaner navigation
To improve usability, the General Settings page has been split into two tabs: General (for configuring your assistant) and Style (for branding and customization). This cleaner layout eliminates endless scrolling and makes navigation more intuitive.

🪳Bug Fixes

🔄 URL redirect

In the Publish step of your assistant setup, the help URL now correctly redirects to our support documentation at help.learnwise.ai. Previously pointing to an incorrect endpoint, this fix ensures you can quickly access the resources you need.

✨ New Features

🎉 LearnWise Now Available on Microsoft App Center
You can now integrate LearnWise directly into MS Teams! Provide seamless support to students, faculty, and users within their Teams environment — no more switching apps. Everything they need, right where they are!

🛠️ Improvements

🔍 Effortless Course Search
We've added a powerful search bar to the Course Content Knowledge Source! Easily find the courses you need to check connections, update, or delete. Save time, reduce frustration, and get things done faster!

👣 Clearer Source Tracking
Now, sources are explicitly displayed after each interaction with the assistant — even if the information is reused from previous messages. This ensures complete transparency and makes it easier to verify where answers are coming from, every single time.

📝 Streamlined Publishing Experience
We've redesigned the Publish Tab inside the LearnWise assistant for a clearer, more intuitive experience. With more channels available, a new search bar makes finding the right instructions a breeze. Plus, one-click widgets provide quick guidance, and direct links to our help docs offer deeper insights into various publishing methods.

✍️ Enhanced Customization with Rich Text Editor
You now have more control over the chat experience! We've added a rich text editor to both the Welcome Message and AI Disclaimer fields under General Settings, allowing you to fully customize how your end-users interact with the chat interface. Make it yours!

🪳Bug Fixes

📊 Downloadable Trend Reports
Sharing data just got easier! You can now download trend reports as PDFs, making it simple to share valuable insights with those who don’t have admin access to LearnWise. Quick, convenient, and ready to go!

✨ New Features

📋 Course Content dashboard
If you're using a LearnWise course content assistant, you now have better visibility into where chat is active! The new dashboard shows course details like name, ID, when it was added, and last updated. Plus, you can manually manage updates and remove courses—giving you more control over your content.

🛠️ Improvements

🔤 Inclusive Language in LearnWise Assistant

Your LearnWise assistant is now more inclusive! It will no longer assume gender and will instead use neutral pronouns (they/them) or refer to individuals by name for a more respectful and accurate experience.

🔍📂 Easier File Search & Organization

Managing uploaded files in LearnWise just got easier! Files are now automatically organized alphabetically, and we've added a search bar to help you quickly find what you need—making navigation and management more seamless.

🗓️ Clearer Tracking for Improvements

For better visibility and management, auto-created and manually created improvements now display both their creation date and last updated label. This makes it easier to track changes and stay organized

🪳Bug Fixes

✅ Chat Window Resizing Fixed
We've improved the chat experience in LearnWise! The floating chat button can be freely moved to avoid blocking content, and now, the chat window resizes correctly when repositioned. This fix ensures a smoother, more accessible user experience.

✅ Better Visibility for Escalation URLs

When a URL is added as an escalation option, the LearnWise assistant now automatically scrolls to ensure users see it clearly. This helps guide users to click the link and move forward smoothly.

✅ QA Source Reference for Automated Improvements

When a QA is the source of an automated improvement, it now appears as a reference in the source. This ensures better traceability, allowing for corrections when needed and improving the reliability of the assistant’s output.

📓 Knowledge tab redesign

The Knowledge tab in the LearnWise dashboard has a fresh look! Different content sources now have their own tabs, making navigation easier and reducing scrolling and cognitive overload.

🎓 Custom instructions
You can now add custom instructions to tailor both the answer format and search behavior of your assistant. This allows for better alignment with your institution, and the specific needs of the user group engaging with it

⛓️New integration workflow
A new workflow simplifies adding your institute’s ticketing system. You can now enter authentication details directly on the front end, enabling a seamless self-service connection. In addition to this, adding knowledge from your CMS is also self-service with the addition of 'Applications to our knowledge sources

🀰 UEF integration added to the dashboard
Easily add the LearnWise assistant to Blackboard via UEF with a new self-service setup. Save time and effort with clear instructions under 'Configure New LTI Integration' in the Publish tab.

🔎 Key word search in inbox
Easily find specific conversations or topics with the new inbox keyword search. No more endless scrolling—search within conversation content to quickly locate what you need

🛠️ Improvements

✅ All courses listed in inbox/insights page
All LearnWise-connected courses are now accurately listed in Insights and Inbox, making it easier to filter and analyze assistant usage at both the course and institution levels

✅ Remove knowledge sources if integration is disconnected
When integrations with knowledge sources are removed, the sources are automatically deleted to prevent user access. A new integration will be needed to restore the content in LearnWise

✅ AI disclaimer references sources
The AI disclaimer is no longer hard-coded and can dynamically reference sources so that users can check the full context of the information provided, ensuring transparency.

🪳Bug Fixes

✅ Duplications of SharePoint Sites
We've resolved an issue where admins could add the same SharePoint site multiple times by reopening the modal. Duplications no longer occur, ensuring a smoother experience and faster load time

✅ Help-desk deletion and custom rules
If a help desk with custom rules is deleted, workflows will still function. When trigger keywords are mentioned, users will see a list of available help desks to choose from, instead of the deleted one it previously pointed to

Set specific help desk to an escalation rule

Introducing the ability to assign a specific help desk to escalation rules in LearnWise, ensuring end users reach the right department instantly. This streamlines support workflows, eliminates unnecessary ticket forwarding, and enhances user efficiency by reducing clicks and confusion.

🛠️ Improvements

✅ New loading state design within course-content assistant
A new pop-up in LearnWise now informs users that when adding a course-content assistant, it takes a few minutes to process the course material. This ensures clarity, sets expectations, and encourages users to continue working without waiting for immediate results.

✅ Course content assistant header
A new header in the assistant window now clarifies that answers are sourced only from the current course, helping manage expectations and reduce off-topic queries. This ensures a smoother user experience and minimizes frustration.

✅ Ignore off-topic conversations for Improvements
Off-topic conversations will no longer trigger auto-generated improvements, ensuring a more streamlined workflow. This reduces unnecessary entries, saving time and effort for those managing improvements.

Auto-generated Improvements for Unsolved Queries
An improvement can now be generated automatically when a question was unanswered, empowering you to easily identify and action gaps in your knowledge base.

🛠️ Improvements

✅ Course Content Improvements  

Experience enhanced efficiency and accessibility with Canvas course improvements: optimized data fetching through course lazy loading, automatic extraction of Kaltura video transcripts into the knowledge base, and seamless integration with SimpleSyllabus to include syllabus information in your knowledge base.

✅ Fetch PDF files from websites 

Content from PDF files hosted on your website is now automatically scraped and added to your knowledge base, keeping it updated without the need for any manual uploads.

✅ Performance Optimization 

Enjoy faster, more accurate responses with performance optimizations: enhanced API search minimizes missed information, while database improvements significantly reduce chat latency.

🪳Bug Fixes

✅ LTI connections functionality 

Fixed issues in LTI connections ensure a smoother setup: fields now save when returning to previous steps, and hyperlinks offer easy access to the mail client and LearnWise help guides

✅ FAQ sources referenced 

When an FAQ is used as a source to generate an answer, it is automatically cited for transparency and accuracy