✨ New Features

Configurable Voice Selection

Admins can now choose which voice their assistant uses in Voice Mode. This is especially useful for multilingual setups — no more relying on a hardcoded default.

Course-Scoped Flows

Flows can now be set to apply only to specific courses. This means you can create different assistant behaviors for different subjects — a math course can feel very different to a writing course.

Microsoft Dynamics 365 Ticketing

Students and staff can now raise support tickets directly in Microsoft Dynamics 365 through the assistant.

Ivanti Ticketing Integration

The assistant can now create IT help desk tickets in Ivanti, making it easier to route support requests without leaving the chat.

📄 How do I integrate LearnWise with Ivanti ISTM?

Integration Health Alerts

When a connected integration stops working, admins now get a clear alert in the admin panel so the issue can be spotted and addressed quickly.

Panopto LTI Video Transcripts

The assistant can now pull in transcripts from videos hosted in the Panopto LTI, even when those videos aren't embedded directly in a course.

Post-Load Wait for Website Knowledge Sources

When adding a website as a knowledge source, you can now have the assistant wait a few seconds after each page loads before reading it. Use this for sites whose content loads dynamically (via JavaScript) — if imported pages come back blank or incomplete, turn it on. For normal static pages, leave it at zero.

🛠 Improvements

Faster, Higher-Quality Suggested Questions

Suggested questions are now generated faster and with better quality, with automatic fallbacks to keep things running smoothly.

Chat Disconnect Recovery

If the chat drops connection while the assistant is generating a long response, it now recovers automatically instead of appearing to time out with no answer shown.

Notifications Responsiveness

Notifications feel snappier and more responsive, even on slower connections.

Zendesk Ticket Field Mapping

When setting up Zendesk escalations, fields that can't actually be edited are no longer shown as options — reducing confusion during configuration.

Word File Parsing Resilience

Word files that previously failed to process due to formatting issues will now fall back to an alternative parser, improving reliability of document uploads.

Canvas Request Stability

Improved reliability when fetching data from Canvas, reducing the chance of authentication errors under heavy use.

Number Formatting in Responses

Fixed an issue where numbers in AI responses were being incorrectly interpreted as mathematical expressions, causing them to display in an unexpected format.

✨ New Features

BambooHR Knowledge Integration

BambooHR can now be connected as a knowledge source via API key. Assistants can reference employee directory, department structure, groups, and location data enabling internal HR bots for institutions running on BambooHR.

📄 How do I connect BambooHR as a knowledge source?

YuJa Video Integration

YuJa is now a supported external video tool in courses. Configure via credentials in the course's External Tools settings.

📄 How can I add YuJa videos as a knowledge source?

Expanded File Type Support for Knowledge Uploads

Knowledge file uploads now accept Word documents, PowerPoint presentations, audio files, and video files. Videos are processed for both spoken content and on-screen visuals.

Customer Data API

Organizations can now generate API keys scoped to specific data areas such as insights, feedback, and inbox, and use them to query LearnWise data from external tools. Compatible with BI platforms such as Tableau, Snowflake, and Power BI, as well as custom AI applications. Access is enabled on request.

Google Analytics Tracking Script

Admins can now embed a Google Analytics tracking script, enabling LearnWise usage data to flow into existing analytics infrastructure.

📄 How Do I Install Google Analytics Event Tracking

AI Ops Assistant

We're actively moving AI Ops toward a full production release. If you're interested in early access or want to learn more, join our upcoming webinar for the latest updates.

🎙️ Join Our AI Ops Assistant Webinar

🛠 Improvements

Multilingual Interface Support

Admins can set a preferred language in personal settings, and the feedback tool UI now follows the user's configured language as well. Menu items, labels, general comments, and log features are all translated. Dynamic content is not translated.

Moodle: Marking Guide Support

The feedback tool now supports Moodle's Marking Guide assignment format, expanding grading compatibility for institutions using this type in Moodle.

Download Conversation Transcript

Chat users can now download a transcript of their current conversation directly from the chat interface.

Default Org Role: Data Viewer

Users added to an assistant are now assigned the "Data Viewer" role at the organization level by default, which is the lowest available permission set, while retaining their expanded access to the specific assistant(s) they were invited to.

Inbox Filtering Improvements

The inbox now supports filtering by one or more conversation IDs (comma-separated). Applied filters are also reflected in the page URL, making filtered views easy to save or share.

External User Data in Conversation Export

CSV conversation exports now include an external user data column, with values returned as a JSON object per conversation.

Expanded Assistant Search

The assistant overview search now covers nicknames and assistant IDs in addition to display names.

Unsaved Changes Warning in Flows

Navigating away from a flow with unsaved changes now triggers a confirmation prompt, preventing accidental data loss.

Custom Role Filtering, Badges & Deletion

Custom roles can now be filtered, display visual badges, and be deleted from within the admin interface.

Background Chat Processing

The assistant now continues working even if you navigate away from the chat. Previously, leaving the page would pause or interrupt the AI mid-task. You can now multitask and return to a completed result.

✨ New Features

New Ticketing Integration: TeamDynamix

LearnWise now supports TeamDynamix as a ticketing destination. Connect via the help desk settings, map escalation form fields to your ticket properties, and route student support requests directly into your existing workflow. Note: This is the first version of the integration. Support for additional field types may be extended over time.

New Knowledge Integrations: Zendesk & FreshService

Zendesk and FreshService can both now be added as application knowledge sources, letting your assistant draw on help center articles and portal content from either platform. Zendesk also supports ticketing: it can be connected as an escalation destination from the help desk settings, in addition to its use as a knowledge source.

External Data in Flow Conditions & Actions

External data fields from CSV uploads or Entra/AD integration can now be used directly inside flows. Use student attributes such as program, enrollment status, GPA, or assigned advisor to conditionally trigger flows for specific users, and reference those same attributes in search instructions, custom messages, notifications, and email actions. Data is used to personalize responses without being exposed verbatim in the chat.

Feedback Dashboard: Original, Generated & Final Views

The feedback dashboard now shows three distinct states for each submission: the student's original draft, the AI-generated feedback, and the final feedback published to the student. Instructors can review the full lifecycle of a feedback submission in one place.

Self-Serve JSON Knowledge Re-import

Admins can now re-upload a new version of a custom JSON knowledge file directly from the knowledge settings, without needing to go through the LearnWise team. This applies to assistants that use custom JSON-sourced website knowledge.

🛠 Improvements

Articulate Rise SCORM Ingestion (Brightspace & Moodle)

Articulate Rise-authored SCORM packages embedded in Brightspace and Moodle courses are now ingested automatically as part of the standard course content sync. No additional credentials are required.

Book Resource Ingestion from Moodle

Moodle's book_resource content type is now included in course knowledge ingestion, closing a gap for institutions whose courses use this format.

Role Filter in Teacher Dashboard

The teacher insights dashboard now includes a role filter, allowing instructors and admins to view activity and conversations broken down by user role (e.g. students vs. instructors). Applies to both the general insights view and the conversation log.

H5P: More Tolerant Text Answer Matching

Text-input H5P activities now accept a wider range of valid answers, including minor spelling variations and word-form differences (e.g. verb vs. noun of the same root). This reduces incorrect rejections, particularly for non-native English speakers.

Flow Creation UX Improvements

The flow editor now includes a persistent save bar with a live validation indicator. If required components are missing — a trigger, at least one response or action — the validation panel surfaces this clearly before you attempt to save, removing ambiguity about why a flow cannot be saved. Additionally, notification responses now have "Allow user to reply" enabled by default, reducing manual configuration for the most common setup.

Exclude Files from Moodle Knowledge

Admins can now exclude specific files from an assistant's Moodle course knowledge, giving more precise control over which content is surfaced to students.

WCAG 2.2 Accessibility Remediation

This release completes our WCAG 2.2 A & AA remediation work, addressing remaining "Partially Supports" criteria across keyboard navigation, focus indicators, color contrast, text spacing, and screen reader support. An updated VPAT reflecting full conformance will follow once the re-audit is finalized.

✨ New Features

Proactive Notifications in Flows

Your assistant can now reach out to users proactively, without waiting for them to start a conversation. You can configure notifications to appear when a user loads a page, spends a set amount of time on it, or opens the chat window. Each notification lands in the user's inbox and can be set to allow an immediate reply, which the assistant will treat as the start of a conversation. You control how often the same notification is shown — once per user, once per session, once per page, or every time the condition is met.

📄 How do proactive notifications work in Flows?

Smarter Flow Targeting

The Flows editor has been redesigned with clearer controls for defining who sees a flow and where. You can now limit a flow to specific user roles (such as students or instructors), restrict it to particular pages or sections of your LMS, or schedule it to only be active during a defined date range — for example, during enrollment week or exam season.

Unified Chat & Feedback Launch on Grading Pages

When both the chat assistant and the feedback tool are enabled, they now share a single, consolidated entry point on the LMS grading interface, reducing clutter for instructors. Assistants can also be configured as feedback-only, removing the chat launcher entirely for a cleaner grading experience.

🛠 Improvements

Simplified AI Reasoning

Admins can now enable a setting that shows a short, plain-language summary of how the assistant reached its answer, rather than the full step-by-step reasoning process. Full reasoning logs remain accessible to admins for auditing purposes. You can find this setting under General > Configuration > Simplified Thinking.

Separate Chat Button & Bubble Color Settings

The Style tab now offers two independent color controls — one for the chat button and one for the text bubble — replacing the previous single brand color setting. This gives your institution more precise control over how the assistant fits your visual identity.

CSAT Data in Exports

Satisfaction ratings collected through the assistant are now included in Inbox and Insights data exports, making it straightforward to incorporate this data into your institution's existing reporting workflows.

Collapse Button for Adjust Feedback

Instructors on smaller screen resolutions can now collapse the Adjust Feedback section within the feedback tool, freeing up space on the grading interface when it's not needed.

Brightspace: Automatic Language Detection

For Brightspace institutions, the chat interface will now automatically display in the language set in a user's Brightspace profile, removing the need for manual configuration and better supporting multilingual users.

Accessibility Improvements

This release includes a significant set of updates toward full WCAG 2.2 A and AA compliance, covering areas such as keyboard navigation, color contrast, text spacing, focus order, and screen reader support.

✨ New Features

External User Data

Institutions can now connect external data sources to enrich conversation context. Supported sources: CSV upload, Microsoft Entra, and LTI injector parameters. Fields (e.g. student program, campus, enrollment status) can be mapped, aliased, and surfaced in the Inbox. Flow conditions and custom message variables will come in a future release.

📄 “How do I add external user data to an assistant?”

MathML for Accessible Math Rendering

Math expressions now render using the MathML standard, enabling screen readers (VoiceOver, NVDA, JAWS) to read them properly instead of outputting raw markup. You may also notice some early improvements to how math is displayed visually in chat, with a more comprehensive update to follow in a future release.

Assistant-to-Assistant Handover

You can now hand off a conversation from one assistant to another directly within a flow, allowing you to route users to a more specialized assistant based on their needs.

Brightspace LOR PDF Ingestion

PDFs stored in the Brightspace Learning Object Repository and embedded in courses are now picked up during knowledge ingestion.

🛠 Improvements

Flow Email Action — Expanded Metadata

Flow-triggered emails now support a much richer set of template variables: conversation summary, history, user location, launch URL, IP address, and other system metadata.

Style Tab — Header Color Picker & Layout Redesign

Admins can now set a custom background color for the chat header. Text and buttons adapt automatically for readability. The Style tab layout has also been cleaned up with better labeling and spacing.

Voice Mode — Multilingual Support

Voice mode now supports multilingual dictation and audio playback, removing the previous English-only constraint.

AI Feedback Improvements

Several updates this release: automated feedback now has its own independent "Submit as draft" setting; automated entries show "Automated" as the teacher name in the dashboard and exports; teacher thumbs up/down ratings are now included in data exports; and Feedback V2 assistants show an animated thinking steps view during post-generation.

✨ New Features

Agentic Search — Generally Available

LearnWise now reasons through questions before responding. Rather than retrieving the closest-matching answer, the assistant breaks down each query, evaluates context, runs multiple search passes, and builds a response step by step.

What's changed:

• Transparent reasoning — The assistant shows the search steps it took and the logic behind its answer, visible to users directly in the chat.

• Better intent resolution — Vague or layered questions are worked through using conversation context (course, prior messages, likely intent) before a response is generated, reducing generic answers.

• More concise responses — Average response length has dropped from ~1,990 to ~730 characters. More upfront reasoning produces tighter, more direct answers.

• Graceful handling of knowledge gaps — Instead of "No sources found", the assistant explains what it found, what's missing, and asks for clarification on ambiguous queries.

• Full guardrail compliance — Out-of-scope deflection, enrollment workflows, and academic integrity boundaries are fully upheld

Agentic Search is now the default for all institutions as of April 9th.

📄 “How does Agentic Search work?”

Redesigned Flows — New Layout & Actions

The Flows section has been fully redesigned.

• All flows now appear in a single flat list with inline drag-and-drop reordering, replacing the separate Prioritize modal.

• New actions are available: Enter Study Mode, Detect and Start Interactive (with auto/manual toggle), and a Follow-up Questions action that supports both AI-generated and manual modes.

• The General settings tab has been reorganised into a cleaner Configuration section, and Answering Guidelines has been renamed to Answering Style.

📄 “What are Flows and how can I create & manage them?”

CSAT Ratings & Written Feedback in Admin Inbox

CSAT ratings (1–5) and written user feedback are now surfaced directly in the Admin Inbox, visible on conversation rows in the list view and in full when opening a conversation.

📄 “What is the CSAT survey and where does it appear?”

Refresh Credentials for Integrations

Admins can now refresh or update credentials for OAuth-based integrations (e.g. HubSpot, SharePoint, Panopto) directly from the assistant knowledge settings, without needing to reconnect from scratch.

🛠 Improvements

Organization-Level Timezone Settings

Admins can now set and update a timezone for their organization. All timestamps, date filters, and schedules across Insights, Inbox, Feedback, Exports, and Notifications now reflect the org's local timezone. New organizations can select their timezone during onboarding; existing organizations default to UTC.

Expanded Character Limit for Knowledge Base Search Filters

The 300-character limit on positive and negative search filter fields for website knowledge sources has been increased, and the error message now clearly identifies which field is affected.

Required Escalation Fields Now Shown in UI

When an escalation form is connected to an integration with required mapped fields, those fields are now explicitly shown in the admin UI rather than surfacing a generic error message.

✨ New Features

Feedback & Grader

The feedback pipeline has been rebuilt from the ground up. The AI now analyses each part of a submission individually, producing more specific feedback and more accurate grading suggestions. Generation is faster on average, as the tool starts preparing in the background before the teacher opens it. Teachers set their personalization preferences once on first launch and they apply to all future sessions. Video and multi-file submissions are now supported.

📄 “What is AI Feedback & Grader?”

📄 “How should instructors use AI Feedback & Grader?”

Note: The latest version of Feedback & Grader is rolling out gradually. Your Customer Success contact will confirm when it's available for your institution.

Admin Dashboard

The LearnWise admin panel now has a new sidebar navigation and cleaner layout. Within each assistant, Study Mode and H5P settings have moved to a dedicated AI Tutor tab and AI Feedback now has its own tab, replacing the old Modes section. Cross-course settings now live under Knowledge, and the LearnWise help assistant is accessible from directly within the panel.

LMS Integrations

LMS credentials (Canvas, Moodle, etc.) can now be set up once at organization level and reused across multiple assistants, rather than configured separately for each one.

Chat & Cross-Course

Students using LearnWise in MS Teams or Blackboard can now ask questions across all their enrolled courses in a single conversation. Course context is clearly shown when the assistant hands a conversation to a more specialized assistant.

🛠 Improvements

Helpdesk & Escalation

Admins can now choose which specific team or queue a ticket goes to when setting up an escalation to Freshdesk, ServiceNow, or HubSpot.

Knowledge Sources

Admins can now add or remove individual pages from an existing web knowledge source without deleting and re-configuring it. Fetch files sources now show which files have been found so admins can choose what to include.

Language Support

French (France), German, and Japanese are now available as chat UI languages.

✨ New Features

Assistant-Level Admin Permissions

Admins can now be assigned permissions on a per-assistant basis, rather than only at the organization level. This lets institutions give specific staff access to manage individual assistants, for example different departments or teams managing their own assistants independently, without granting org-wide access.

📄 “What are the different roles that are available in the LearnWise dashboard?”

Workflows: Send Email Action

A new workflow action that automatically sends an email when a workflow is triggered, no API setup required. Admins configure the recipient, subject, and body, and can insert dynamic fields like the user's name, email, course name, and course ID. Useful for scenarios like student-at-risk alerts, where a counsellor or staff member needs to be notified when a student flags they're struggling.

📄 “What are triggers and their corresponding responses in Flows?”

Configurable Font Size in the Assistant

Admins can now set a custom font size for the assistant chat interface. The setting is available in the admin panel under Assistants > Style, and it applies to chat messages, suggested questions, and follow-ups.

Reorder Help Desk Escalations and Fields

Admins can now manually reorder escalation methods and fields within help desks without having to delete and recreate them.

📄 “How to connect my assistant to a help desk?”

MS Teams: Live API Integration

The assistant can now connect to Microsoft Teams via API, giving students access to live course data including assignment deadlines, course content, announcements, and calendar events directly within their conversations.

🛠 Improvements

Flow Buttons: Send Text and FAQ

Flow buttons now support two new action types. "Send Text Into Chat" inserts a prompt into the chat on click, and "FAQ" displays a saved FAQ answer directly in the conversation. This lets admins build flows that guide students with follow-up prompts and instant answers.

Accessibility Improvements

We have been working through a third-party accessibility audit to bring the end-user interface up to WCAG 2.2 AA compliance. This release includes a batch of fixes from that audit, improving the experience for students using assistive technologies.