Easily tailor your Trend reports with new filters for 

assistant, channel, role, courses, helpdesks, escalations,

. The total number of conversations appears at the top and updates dynamically as you apply filters, giving you real-time insights. Note: A minimum of 

We've shortened the labels for knowledge types under the Knowledge tab, eliminating the need for horizontal scrolling. You can now easily navigate by selecting tabs or scrolling vertically. Plus, Q&As have been renamed to 

 for clearer understanding of their purpose.

😇 New Integration: Halo IT Management System

 directly within the Knowledge tab as an application. This seamless connection makes it easy to leverage and surface knowledge stored in Halo alongside your LearnWise content.

🚹 Accessibility Enhancements Across LearnWise

We’ve made meaningful accessibility improvements within the 

 to better support all users. Updates include 

 for screen readers—ensuring an inclusive experience for our entire user community.

Gain deeper visibility with new filters for 

 across your insights. These additions offer more flexibility and granularity, empowering you to analyze the data that matters most.

We’ve fixed an issue that was preventing 

 from working properly. You can now use voice mode as expected for a smooth, hands-free experience.

LearnWise changelog

Release of April 28th 2025