Requests

Pro-active messaging informs the users with relevant, timely information and increases interaction and adoption of the assistant.

We’re updating the end-user experience to meet WCAG 2.2 AA accessibility standards—making sure our platform is inclusive and easy to use for everyone

Adding data from external sources will allow LearnWise to provide a more personalized experience for individual users

When a conversation is escalated, the full message history from the LearnWise inbox will automatically be included in the support ticket. This gives support agents complete context, helping them resolve issues more efficiently and accurately.

Implement inline, clickable citations embedded within AI-generated responses, allowing users to view source material seamlessly as part of the answer flow

We’re enabling institutional login for chat users, allowing them to access chat and integrate learning applications across all supported platforms with a single sign-on

Adding the ability to retest a question that resulted in the creation of an Improvement, after action to resolve the Improvement is taken, ensures that the workflow to test if the item was resolved correctly is simple and fast.

Adding more visualizations and granularity to trends reports will allow you to generate more valuable and actionable insights

Providing an insights dashboard around the Improvements workflow will provide more visibility and trends around knowledge gaps, allowing data drive decisions to be made.

Providing different permissions inside the LearnWise admin dashboard will ensure that various stakeholders can access the information they require without compromising the set-up of the assistant.

Adding the ability to export Improvements insights means that the data can easily be shared outside of the LearnWise admin panel.

LearnWise admin users are kept up to date on recent additions and changes to the Improvements section via a weekly email digest.

Ensuring that duplications of auto-generated improvements does not occur, will keep the workflow of addressing knowledge gaps manageable and clean-cut.

Currently under consideration.

H5P widgets will be integrated into course assistants to enhance student engagement within Study Mode by offering a broader range of interactive learning activities.

Adding the ability to pull knowledge from cloud storage systems such as OneDrive, Google Drive, Dropbox etc expands use cases and opens up opportunity for more robust knowledge integration

Currently under consideration.

Enabling a deeper integration with Moodle so that an assistant can be created and leverage different content types within a course, to allow students to have an interactive experience with their course.

Having the ability to place a LearnWise assistant inside Teams adds another opportunity to integrate LearnWise into educational eco-systems.

By adding a Blackboard API integration, live data within a course assistant can be leveraged, providing a broader scope and higher quality experience for students within the course.

We’re extending our support for ticket creation across a wider range of service platforms, so users can easily submit support requests through the systems their institutions already use

“Enable self-service configuration of LMS API access via the front-end admin panel, streamlining setup and reducing reliance on backend intervention

Integrate with Microsoft Teams to ingest course content directly from Teams Courses, ensuring seamless access to learning materials across platforms

Halo is an emerging service platform in UK HE. University of Gloucestershire would like to integrate us into their POC with Halo.

Automatically add linked documents and files from your web pages and Sharepoint resources

By adding a Brightspace API integration, live data within a course assistant can be leveraged to answer student-specific questions regarding course's schedule.

This adds granularity to the data insights, helping you to determine which short-cut buttons are most effective and which are less effective

Providing the ability for institutions to determine the tone/personality of their assistant, as well as pedagogical approaches to consider, allows institutions to better align the assistant to their institutional values.

The ability to export data from the inbox, means that you will be able to easily share data around how LearnWise is being leveraged without adding users to the LearnWise dashboard. Filters will be respected, ensuring gathering and exporting specific data is a smooth process

When AI assistant users need to reach out to human support, a recommendation of the most relevant help desk will be triggered based on conversation history.

Connecting escalation rules to a specific Help desk means less clicks for users to get the help they require to solve their query.

Adding the ability to launch iframes to forms, portals and other web-based experiences, leads to less disruption to users workflows and retains them inside the LearnWise assistant.

Granular insights into how teachers use AI Feedback and Grading

We're introducing new controls that let you toggle features like Study Mode and API integrations on or off. This gives you greater flexibility in how course assistants interact with and leverage your content, allowing for a more tailored learning experience.

We’re adding more branding flexibility by allowing institutions to customize the font used in the chat UI—helping align the experience with their brand identity

Providing teachers with the ability to see insights around their students' interactions with LearnWise can help them make data driven decisions around course design, content and more

The hierarchy of knowledge is key to ensuring that users are given the most relevant answer to their questions. Ensuring that knowledge specific to the institution is leveraged before out-of-the-box content is referenced.