Changelog

✨ New Features

Custom Roles, Permissions, and Data Privacy Controls

Admins now have much finer control over who can see and do what in LearnWise. You can create custom roles (using an existing role as a starting point), choose exactly which areas each role can view or edit, and assign roles across the whole organization or to individual assistants. Every default role except Super Admin can now be assigned at the assistant level, and all role changes are recorded in an audit log.

You can also control who sees student identities. Roles can be set to see Inbox data in anonymized form only (with exports and Improvement previews anonymized too), and anonymization can now be switched on for individual assistants, which is useful when one assistant handles sensitive topics while others should keep showing full user details.

Managing people is simpler as well: the Members page shows which assistants each person is assigned to, pending invites can be cancelled, and the sign-in and account screens have a refreshed design.

📄 How do I create a custom role?

📄 How do I view the audit log?

Parent and Child Organizations

Institutions with several campuses, schools, or departments can now be set up as a parent organization with child organizations underneath. Parent organization admins get their own admin panel and dashboard, can view Insights across all child organizations, manage members of child organizations, and choose which features each child organization has access to.

📄 How do I manage child organizations from a parent organization?

Smarter Course Content

Course assistants can now follow links inside course pages to files (PDFs, Word documents, PowerPoints) and other pages within the same course, and add that content to their knowledge. Previously, linked material was skipped, which could lead to “I don’t know” answers. PDFs added to Moodle courses as URL links are now read too. Admins can also filter knowledge sources by whether their automatic updates are paused or active.

Microsoft Dynamics 365 as a User Data Source

Microsoft Dynamics 365 can now be connected as an external user data source, alongside existing options like Microsoft Entra. Admins choose which profile fields to pull in, and those details become available in conversation context and Flows, so the assistant can tailor its answers to each user.

🛠 Improvements

Help Desk Escalation Updates

Help desk hours can now include more than one time window per day (for example, 9:00 to 12:00 and 14:00 to 17:00), so escalation options only appear when staff are actually available. When a learner opens a help desk from a conversation, the Back button now takes them back to that conversation. Escalation tickets sent to TeamDynamix can also include file attachments.

Hide Shortcut Buttons

Shortcut buttons can now be hidden without deleting them, so you can take a button out of the chat temporarily and bring it back later with the same settings.

Chemistry, Music, and Math Notation in Chat

The chat can now display chemical structures and musical symbols, and more math expressions now display correctly, making assistants more useful for science, math, and music courses.

Faster Browsing in Grading Studio

The courses list and each course’s assignments list in Grading Studio are now split into pages, so large catalogs load faster.

Update Microsoft Entra Credentials

Admins can now update the credentials of an existing Microsoft Entra connection instead of having to set it up again.

Accessibility

Voice Mode now confirms out loud what it heard before sending, and reads the latest response first, making it easier to use for learners who rely on audio.

✨ New Features

Grading Studio

Grading Studio is a dedicated space for reviewing and grading student submissions: an inbox of submissions organized by status, a built-in document viewer, and three ways to start feedback (type notes for AI to expand into full comments, record a voice note, or generate feedback straight from the rubric). Instructors can edit the AI-generated feedback freely, rate each rubric section as helpful or not, and add inline annotations directly on the submission.

Grading Studio is currently available for Microsoft Teams, with more LMSs supported in the future.

📄 What is the Grading Studio and how do I set it up?

Exclude Conditions in Flows

Admins building Flows can now set a condition to exclude specific values, not just match them, across role, course, external data, and URL conditions.

🛠 Improvements

More Flexible Shortcut Buttons

Admins can now assign specific roles to individual shortcut buttons, so different groups (students, staff, teachers) each see the shortcuts most relevant to them. Admins can also enable shortcut buttons inside an active conversation, not just the welcome screen.

HEIC/HEIF Image Support in Feedback

The feedback tool can now read HEIC and HEIF image files (the default photo format on iPhones) in student submissions.

Anonymized Conversation Logs

Admins and instructors can now turn on anonymized conversation logs in the Admin Inbox and Teacher Insights, showing "Anonymous User" instead of real names and scrubbing personal details, including a student's approximate city and country. This also applies to conversation messages themselves.

Copy Button for AI Answers

Chat now includes a copy button under each AI answer that preserves formatting, so tables and text can be pasted directly into a document or spreadsheet.

Control Automatic Updates for Website Knowledge Sources

Admins can now choose whether a website or web page knowledge source updates automatically, both at creation and afterward from the knowledge table.

Real Video Titles in Source Citations

Video sources cited in chat answers now show the actual video title instead of a generic ID.

Respect Brightspace Access Rules for Past Courses

If your Brightspace settings restrict students from accessing past or closed courses, Tutor's cross-course chat now follows those same rules.

Tutor Insights Section Isolation (Brightspace)

For Brightspace institutions running many sections under one course, Tutor Insights now shows each instructor only the conversations from their own section.

🩹 Patches

The "Adjust" Button Now Follows Instructions More Closely

When instructors ask the Feedback tool to adjust a piece of feedback, it now follows their instruction much more closely. If you ask it to change one specific thing, that's the change it makes.

Teacher Instructions Take Priority

When teacher-level instructions conflict with admin-level instructions, the teacher's instructions now win. Previously admin instructions took priority, but since the instructor is the one giving the feedback, they should be in control of it. This also means requests like "make it shorter" are now reliably respected.

One Set of Instructions per Automated Feedback Run

Automated assessment now uses only the instructions set in its own custom instructions. Previously, instructions from other places could carry over into automated runs, which sometimes led to feedback that didn't match what was configured.

Regenerating Feedback Keeps the Same Grades

Regenerating feedback now builds on what was generated before, so results stay consistent instead of starting from scratch, unless you ask for something different when regenerating. Grades also stay the same unless the submission or rubric changes. To change a grade after generation, instructors can edit it manually.

Longer Custom Instructions

Custom instructions can now be up to 5,000 characters, giving admins and instructors more room to describe how feedback should be written.

🛠 Improvements

Instructor Grading Time Insights

Admins can now see how much active time instructors spend grading and giving feedback, right in Insights — at the assignment, session, and individual-submission level. Time is tracked only while an instructor is actively working in the feedback tool (idle periods and tab-switching don't count), making it easier to show the time AI Feedback is actually saving.

Cross-Course Chat: Canvas Sub-Account Filtering

Cross-course chat can now be scoped to one or more Canvas sub-accounts, with the option to include nested sub-accounts — not just the whole instance. This can be combined with CSV-based filtering.

Freshdesk Escalation: Custom Field Mapping

The Freshdesk escalation integration now reads your instance's actual custom ticket fields and their real dropdown values (ticket type, status, priority, etc.), so admins can map required fields correctly instead of choosing from generic defaults. This also fixes tickets being rejected outright when an institution has customized its Freshdesk field values.

Cleaner Conversation Exports

Admins can opt in to a cleaned-up export format for conversations that strips out internal "thinking" steps and matches what's shown in the Inbox — making it much easier to run outside reporting or analysis on exported conversation data.

Expanded Improvements Export

The Improvements export (CSV and JSON) now includes Assistant ID, Conversation ID, Student Name, Student Email, and Student ID columns, making it easier to tie an exported item back to a specific assistant, conversation, or student.

Richer Escalation Metadata

Escalations sent to Slack, Teams, Google Chat, or a connected ticketing system now include the conversation's end time and per-message timestamps, not just the start time — useful for understanding how long a learner spent in a conversation before escalating.

✨ New Features

Teacher Customization in LTI

Instructors can now personalize their course assistant from within their course — setting a custom name, up to five shortcut buttons, course-specific files, a custom welcome message, an answering style, and their own instructor info (name, email, office hours, bio). Admins can enable this feature under AI Tutor tab and must also choose which LTI roles get access under the Publish tab. Institution-wide settings and disclaimers always take priority.

📄 How does Teacher Customization work in the LearnWise AI Tutor? 

Moodle Course Assistant as a Block
The Course Assistant can now be added to a Moodle course page as a persistent side panel ("block"), in addition to a floating chat button. Professors can add it directly from Moodle's own "add block" menu, with no admin setup required. Course content and the assistant can now stay open side by side.

📄 How do I publish an assistant into Moodle LMS?

🛠 Improvements

File Uploads in Chat
Uploaded files in chat can now power Study Mode and H5P activities (quizzes, flashcards, etc.). We've also added a dedicated attachments section in the admin Inbox, so shared files are easy to find without scrolling the full conversation thread. Downloaded files are now saved as .txt, which helps keep your institution more secure. File uploads in chat is disabled by default – please reach out to your CX representative if you'd like it enabled for your organization.

Option to Fully Hide AI Reasoning Steps

In addition to full reasoning and abbreviated reasoning, admins now have a third option: hide completely, so end users only see the final answer. Admins can still see full reasoning in the Inbox regardless of what end users see. This feature is available under Admin → General.

Kaltura Application Token Authentication
Institutions connecting Kaltura video can now authenticate using a scoped Application Token, set up entirely from their own Kaltura console, instead of handing over full admin credentials. This is an additional option alongside the existing setup.

Clearer Escalation Form Field Editing
It's now easier to find where to rename a field in your escalation form settings.

Escalation URL Now Captured

When a conversation is escalated, the escalation record now captures the exact page the learner was on at the time, shown in the Escalation section of the conversation panel. Previously, only the page where the chat originally launched was stored, so if a learner navigated elsewhere before escalating, that context could be lost or point to the wrong location.

Clearer Status in the Feedback Tool (Teacher in the Loop) AI Grade
When "Suggest points & grades" is turned off in a Feedback assistant, instructors now get a clear signal that AI-suggested grades aren't part of the feedback. A notice explains that grade suggestions are off, and feedback can't be sent to a student until each numeric grade has been filled in manually.

Simpler Canvas LTI Setup
Canvas Admins can now copy one JSON configuration block instead of entering each setup value by hand. Entering values manually is still available if preferred.

Connected Assignments Table for PNS
Admins can now see every assignment across their LMS that's connected to PNS, with the ability to search and filter by course or teacher.

✨ New Features

Assign the Feedback Tool at the Course/Organization Level

Institutions can now assign the AI Feedback tool to courses and assignments at the organization level, removing the need to keep a CSV mapping updated as courses change.

🛠 Improvements

More Flexibility in Flow Actions

Outdated restrictions on how actions can be combined in Flows have been removed. For example, search can now run at any point in a Flow (and more than once), and handover/quiz actions can be used on their own.

Configurable Chat Input Placeholder Text

Admins can now set custom placeholder text in the chat input box per assistant, so the wording matches the assistants intended use.

Markdown Support in Feedback Launcher Description

The description field for the Feedback tool launcher now supports markdown, so admins can add links and formatting instead of plain text only.

Accessibility Improvements

This release includes accessibility fixes across the chat and admin interface including tooltips that are properly announced to screen readers, keyboard focus returning correctly after closing filter menus, text-spacing overrides applying consistently, and calendar indicators no longer relying on color alone.

✨ New Features

Org-Level Knowledge Bank

Admins can now manage knowledge sources — files, websites, FAQs — at the organization level instead of only within each individual assistant, making it easier to keep shared content current across multiple assistants at once.

📄 What is the Knowledge Bank and how does it work?

Automated AI Feedback for Canvas (PNS)

Automated AI feedback is now available for Canvas, in addition to Brightspace. Using Canvas's LTI Asset Processor, submissions can be graded as soon as students turn them in — no manual polling or CSV mapping required. Enable it through the Canvas assignment setup flow.

📄 What is Canvas Instant Feedback (PNS) and how does it work?

Moodle H5P Content as Knowledge

Interactive Moodle H5P content — videos, quizzes, presentations — can now be ingested as a knowledge source for course assistants.

Right-to-Left Support for Hebrew and Arabic

Hebrew and Arabic are now fully supported with right-to-left layout across the chat and admin interfaces.

File Uploads in Chat

Users can now attach files directly in the chat input, with the content parsed and used to help ground the assistant's answers. This feature is disabled by default — reach out to your CX representative if you'd like it enabled for your organization.

🛠 Improvements

Expanded SharePoint Ingestion

The assistant can now read a wider range of SharePoint content beyond modern pages, so more of your SharePoint knowledge base becomes searchable.

Timestamps in Video Transcriptions

Auto-generated video transcriptions now include time indexes, enabling deep links to a specific moment in a video source.

Refreshed CSV Bulk Import

The modal for bulk-importing FAQs and knowledge via CSV has a cleaner, updated interface.

Finnish Language Support

The chat interface and admin app can now be used in Finnish, alongside our other supported languages.

Clearer Error Messaging

Opening an assistant link that no longer exists in your org now shows a clear error page with a path back, instead of a generic error.

Accessibility

This release includes a range of WCAG 2.2 AA accessibility improvements across Knowledge, the assistant editor, and admin navigation — clearer screen reader labeling, better keyboard/focus order, improved contrast, and proper page reflow at high zoom levels.